Shipping policy

Shipping Policy – Vellure

Last updated: 12 November 2025

At Vellure, we partner with trusted global suppliers to deliver quality products at fair prices.
Below you’ll find all the details about shipping, delivery, and tracking.

1. Order Processing

  • Orders are processed within up to 5 business days after payment confirmation.

  • During busy periods, processing may take slightly longer.

  • Once shipped, you will receive a tracking number by email.

2. Delivery Times

Average delivery time to the United Kingdom: 15 to 25 business days after dispatch.
Delays may occur due to postal or customs procedures.

⚠️ Note:
External factors such as customs inspections, weather events, or logistics disruptions may affect delivery times. We appreciate your understanding.

3. Shipping Fees

  • Standard Shipping: Free for all UK orders.

  • Express Shipping (if available): Cost calculated at checkout.

Shipping options and prices (if applicable) are displayed before completing your purchase.

4. Tracking

Once your order is dispatched, you’ll receive a tracking link by email.
Tracking updates may take a few business days to appear.

If you haven’t received your tracking number within 7 business days, contact us at:
📩 contact@byvellure.com

5. Delivery Address

Customers are responsible for providing accurate delivery information.
We are not liable for failed deliveries due to:

  • Incorrect or incomplete addresses;

  • Absence of recipient at delivery time.

Returned orders can be reshipped once a new shipping fee is paid.

6. Lost or Missing Orders

If your order has not arrived within 60 business days, and the carrier confirms it as lost, you may choose between:

  • A full refund, or

  • A free replacement.

To report a missing parcel, please email us with your order and tracking number.

7. Split Shipments

Some items may be shipped separately to speed up delivery.
Each package will have its own tracking code at no extra cost.

8. Customs and Taxes

All UK-bound orders already include VAT and customs fees where applicable.
Customers will not be charged any additional fees upon delivery.

9. Contact and Support

For shipping-related inquiries, please contact:
📩 contact@byvellure.com
Response time: up to 3 business days.

✅ Quick Summary

  • Processing: up to 5 business days

  • Delivery (UK): 15–25 business days

  • Shipping: Free standard delivery

  • Tracking: via email

  • Support: contact@byvellure.com