Terms of service

Terms of Service – Vellure

Last updated: 12 November 2025

Welcome to Vellure!
By visiting or purchasing from our website byvellure.com, you agree to the following Terms of Service.
Please read them carefully before using our website.

1. General Information

The website byvellure.com is operated by Vellure, a global e-commerce brand serving customers primarily in the United Kingdom.
By accessing or purchasing from our site, you agree to comply with these Terms, along with any additional policies referenced herein.

We reserve the right to update or modify these Terms at any time by posting changes on this page. Continued use of the website constitutes acceptance of the updated Terms.

2. Online Store Terms

By agreeing to these Terms, you confirm that:

  • You are over 18 years old or have parental consent;

  • You will not use our products for any illegal or unauthorised purpose;

  • You will not violate any applicable UK laws, including intellectual property laws.

Violation of these Terms may result in immediate service termination and legal action if necessary.

3. Product Information

Vellure works with international suppliers and strives to ensure that product descriptions, images, and specifications are accurate.
Minor variations in colour, size, or packaging may occur due to manufacturing or display differences.

We reserve the right to:

  • Correct errors or omissions at any time;

  • Modify or discontinue products, pricing, or promotions without notice.

4. Pricing and Payments

All prices are displayed in British Pounds (£ GBP) and include VAT where applicable.
We accept the main payment methods available at checkout.

We reserve the right to:

  • Change prices without prior notice;

  • Cancel or refuse orders in cases of suspected fraud or payment irregularities.

5. Shipping and Delivery

  • Average processing time: up to 5 business days.

  • Average delivery time to the UK: 15–25 business days.

  • Free standard shipping on all orders unless otherwise stated.

Vellure is not liable for delays caused by external factors such as customs clearance, strikes, or adverse weather.
For more details, refer to our Shipping Policy.

6. Returns and Refunds

Full return and refund conditions are described in our Return and Refund Policy.
In summary:

  • Returns accepted within 14 days;

  • Products must be unused and in original packaging;

  • Return shipping cost is the customer’s responsibility (unless defective).

7. Account and Purchase Information

You agree to provide complete and accurate account details, including email, address, and payment information.
Incorrect or incomplete details may lead to delivery delays or order cancellation.

8. Intellectual Property

All content on byvellure.com, including text, images, logos, and design, is the exclusive property of Vellure or its licensors and protected under UK copyright laws.
Any reproduction or modification without written consent is prohibited.

9. Limitation of Liability

Vellure is not liable for:

  • Indirect or consequential damages from product use;

  • Delays due to incorrect addresses or logistics issues;

  • Improper use of products.

Our total liability will never exceed the amount paid for the item.

10. Privacy and Data Protection

Personal data is collected and processed in accordance with our Privacy Policy and the UK GDPR.
All customer data is securely handled for order fulfilment and communication only.

11. Order Cancellations

Orders may be cancelled within 24 hours if not yet processed.
Once shipped, cancellations are no longer possible.

12. Customer Support

All communication with Vellure is handled exclusively via email:
📩 contact@byvellure.com
Response time: up to 3 business days.

13. Governing Law

These Terms are governed by UK law, and any disputes will be handled by competent courts in the United Kingdom.

14. Contact

Questions about the Terms of Service should be sent to:
📩 contact@byvellure.com